Frequently asked questions
Why Vienna Ticketing?
Welcome to Vienna Ticketing! We are your ticket office based in Vienna, the world capital of classical music. Vienna Ticketing offers you tickets for all classical concerts, cultural events and tours in Vienna and Austria at the original price, thus saving you a lot of time and also money. Trust in our 10 years of experience in the industry. Through our market analysis and local presence we have the advantage of always being able to select the best high-quality events for you. As a primary market ticket office we get offer you tickets without any extra costs. Our customers are always our top priority. And if you are looking for an event that you cannot find on Viennaticketing.com: no problem! Let us know about it and we´ll fulfill your wishes.
I´ve booked my ticket from Vienna Ticketing, but haven´t received any confirmation of my order. Was my booking successful?
As soon as you have booked your tickets online, your order will be confirmed by us. You will receive an e-mail with your booking voucher, this is your order confirmation. Please print it out or download it to your smartphone/tablet to show for admission on the day of the event.
If you do not receive an e-mail after your booking: please do not forget to check your spam folder, maybe our e-mail got caught there. To clarify any other causes (e.g. typing errors in your e-mail address), just contact us by e-mail at [email protected] or by phone at +43 6766671351, stating your contact details and the event you have booked.
Which payment methods are available at Vienna Ticketing?
You can pay with all credit cards as well as with PayPal and Klarna. The payment process is fast and absolutely secure, all data is SSL-encrypted and we also work with mPAY24 & PayLife payment providers.
Can I cancel my ticket?
Many of our products can be cancelled up to 48 hours before the event. You can find the cancellation policy in the respective details of each event. We will in any case always try to find a solution for you with the best possible compromise.
Is there a specific dress code and/or cloakroom requirement for my booked event?
Most of the events we offer do not require a specific dress code or an obligation to check in your coats/jackets, but it always depends on the event or venue and its specifications. Please refer to the detailed description of each event for information on possible dress code and cloakroom requirements. For example, for certain concerts a "dress code appropriate to the occasion and the premises" may be requested (for a festive concert on New Year's Eve for instance).
How do I get to the venue?
In the details of your event you will find a section on how to get to the venue of your event. It contains both the address of the venue and a description of how to get there, so that you can get there easily and on time.
My event was postponed or cancelled – what can I do?
We will of course gladly provide you with information about a possible alternative date or activity. In case the alternative don’t match your expectation, we will refund you the full paid amount.
How can I contact ViennaTicketing?
If you have a question that has not been answered by our FAQs, please contact us by phone +43 6766671351 or by e-mail [email protected], we will take care of your request.